Privacy Policy

Introduction
This Privacy Policy outlines how mudraone.com, operated by WebTrade Management Ltd, licensed and regulated by the Union of Comoros Offshore Finance Authority (“Comoros”) under License number BFX2024178, (“Mudraone,” “WebTrade Management Ltd,” “we,” or “us”) handles the personal information of our customers and website visitors.

• This policy must be read in conjunction with the WebTrade Management  General Terms and Conditions. Any undefined terms in this document will have the meanings assigned to them in the General Terms. In case of any inconsistency between this document and the General Terms, the General Terms will prevail.

Our Commitment

• We are dedicated to safeguarding your privacy and ensuring the confidentiality of your personal data. We understand that users are concerned about how their data is used and want assurance that it will not be misused or fall into the wrong hands.
• We implement increasingly stringent measures to comply with POPIA and other relevant data protection laws.
• If you have any questions or concerns about our privacy policy, or if you believe we are not adhering to it, please contact our Information Officer at [email protected]

Applicability

• This Privacy Policy applies to anyone visiting our website or using our Services, as outlined in the General Terms.
• By accepting this policy, you confirm that you have read, understood, and agreed to its terms and consent to providing your personal information voluntarily.

Personal Information We Collect and How We Collect It

• The personal information we collect depends on your interaction with us, such as visiting our website, corresponding with us, registering for a trading account, or using our Services.
• When you use our Services, we collect personal information directly from you during the registration process, which may include your name, email address, contact number, financial details, and physical address.
• If you subscribe to notifications or advertisements, we may collect your name, contact details, and email address.
• We may also obtain personal information about you from third parties, including customer relationship management software, analytics providers, financial institutions, marketing platforms, and search information providers.
• You may only submit your own personal information and must have express consent if providing personal details about another individual.

Cookies and Browsing Our Website

• Cookies are small text files stored on your computer’s hard drive when you visit websites. They are used to make websites function efficiently and to provide information to site owners.
• When you visit our website, we may collect and use technical data about your interaction with us via cookies.
• Cookies help our server identify you and track your actions on our website. Some cookies are temporary and are deleted when you close your browser, while others may remain until deleted or for a defined period.
• You can disable cookies through your browser settings, but doing so may affect your ability to fully use our website’s features. We recommend allowing cookies to benefit from all the website functionalities.
• We use cookies to:
  • Ensure essential website functions.
  • Collect anonymous data on visitor behaviour (e.g., the number of visitors, pages visited).
  • Store personal information so you don’t have to provide it again on your next visit.

Use of Personal Information

• We will use your personal information only when permitted by law and for legitimate reasons, which you explicitly agree to. Most commonly, we will use your information in the following cases:
  • With your explicit consent.
  • To contact you as requested.
  • To pursue our legitimate business interests, provided your rights are not unduly affected.
  • To comply with legal or regulatory obligations.
• Your personal information may be used for:
  • Providing our Services and/or granting access to the platform.
  • Contacting you regarding existing or new services, unless you opt-out of marketing communications.
  • Research purposes and to improve our platform by analyzing browsing habits and activities.

Complaints

• We record all complaints you make and use the information to resolve them. If necessary, we may share parts of your complaint with others to address the issue, but we do this only as needed and at our discretion.
• We may compile statistics from complaints to assess service levels, without identifying individuals.
• We are committed to preserving the confidentiality of all information related to complaints.

Reviewing or Updating Your Personal Information

• You can review or update your personal information at any time. To ensure your data remains protected, we will verify your identity before granting access or making any corrections.

Sharing Your Personal Information

• We may share your personal information with employees, contractors, consultants, and agents who require it to provide our Services. We will ensure that they handle your information per a written agreement with data protection provisions.
• We may disclose your personal information to regulatory bodies, legal authorities, or in compliance with a court order, to ensure safety or prevent violations of our General Terms.
• Personal data may also be shared within our corporate group, which includes subsidiaries, affiliates, and parent companies, to streamline operations and enhance services. This sharing will be in compliance with applicable laws and will include security measures to protect your privacy.
• We will not sell your personal information.

Disclosure to Third Parties

• We may disclose your personal information to:
  • Partners or qualification bodies that help provide our Services.
  • Third-party service providers, including payment processors, and data storage providers, in accordance with written agreements.
  • Regulatory or legal authorities, as required by law.
  • Professional advisors such as auditors, lawyers, and accountants.
  • Relevant parties for establishing, exercising, or defending legal rights or addressing public safety concerns.
  • Third parties in case we transfer or sell business assets.
• If we use third-party processors to handle your information, they will only do so under our mandate and in compliance with data protection laws like POPIA.

Security

• We take data security very seriously and take all reasonable steps to comply with data protection laws.
• We implement technical and organizational measures to protect your personal information from loss, misuse, or unauthorized access.
• Personal data is stored securely on our password-protected servers, with access limited to authorized personnel only.

Your Rights

• You have the right to request access to the personal information we hold about you. To do so, please contact us with your request, and we will verify your identity before sharing the information.
• Requests can be directed to our Information Officer at [email protected]
• Please note that there may be a fee for accessing your personal data.

Correction of Your Information

• You have the right to request that we update, correct, or delete your personal information. A copy of your ID will be required to verify your identity before making changes.

Retention of Information

• We retain your personal information for as long as necessary for the purposes for which it was collected, unless otherwise required by law or for contractual purposes.

Destruction of Personal Information

• We will destroy or anonymize personal information in compliance with applicable laws, including POPIA.

Changes to the Privacy Policy

• We may update this policy from time to time by posting the revised version on our website. If you continue using the website after such changes, you accept the updated terms. We will notify you of any significant changes by posting a notice on the site.

International Transfers of Personal Information

• Due to the global nature of our business, your personal information may be transferred to and from different countries for internal business purposes.
• We will only transfer personal information to countries with adequate data protection laws or through written agreements that enforce data protection measures.